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What These Terms Cover for You

These terms set out the rules that apply when you open an account and use 345wi — covering how your account works, how deposits clear through JazzCash, Easypaisa, and Raast, and what you agree to by accessing the service where local law permits.

Account RulesPayment TermsAccess ConditionsFair Use PolicyDispute Process
345wi What These Terms Cover for You
ACCOUNT PROTECTION

How We Protect Your Account and Data

We apply standard encryption across account access, payment processing, and data storage. Your personal details and wallet information — whether linked to JazzCash, Easypaisa, or Raast — are not sold to third parties. We retain account data for as long as your account is active and for a defined period after closure, as required by applicable obligations. If you want to know exactly what we hold on your account, our support team can walk you through it.

Data Handling

We collect only what is needed to run your account — name, contact details, payment method references. Nothing is passed to advertisers or third parties outside the platform.

Account Security

Every login is protected by a one-time PIN sent to your registered mobile number. If you notice an unfamiliar session, contact us immediately to lock access.

Data Retention

Account records are kept for the period defined in our data policy. After account closure, identifiable data is removed in line with applicable retention rules.

Requesting Changes

To update or correct your personal data, contact our support team with your account ID. We process data correction requests through our live chat or email channel.

REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear, or if you need to dispute a decision made under them, contact our support team directly. We handle account queries, payment questions, and term-related disputes through live chat and email. Have your account details ready when you reach us — it speeds up the review and means you get a concrete answer rather than a holding response. We do not handle formal term disputes through social media channels.

Live Chat Start a live chat session from inside your account. It is the fastest channel for real-time help on term questions, account status, or flagged transactions.
Email Support Send a detailed query to our support email address. Include your account ID and the specific clause or decision you want us to look at.
Account Help Centre Find answers on common term questions — account verification steps, payment rules, and how we handle disputes — all collected in the account help section for quick access.

Common Questions About These Terms

These are the questions we hear most often about how our terms work — what they mean for your account, your payments, and your rights when something goes wrong. We have answered the ones that come up regularly around deposits, account rules, and dispute handling. If you have a question that is not answered here, our live chat team can pull up the relevant term and explain it in plain language.

Yes — completing account registration and then initiating a deposit through JazzCash, Easypaisa, or Raast confirms your acceptance of these terms. They apply from that point forward.

We post the updated version here with a revised effective date. If you continue using your account after that date, that counts as acceptance of the new version.

No — each person is allowed one account only. Running duplicate accounts is a breach of these terms and may result in funds being held pending a review.

Contact our support team first via live chat or email with your account ID and the transaction reference. We review it on our end before you escalate to the payment provider.

Access depends on local law and eligible regions. It is your responsibility to confirm that using the platform is permitted under the laws that apply to your location.

Send a request through live chat or email with your account ID and the specific detail you need corrected. We process data changes in line with our data retention policy.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.